NETSUITE INTEGRATION

Real-time registration and update of customer information

• Captures customer details including first name, last name, company name, shipping and billing addresses.
• Updated fields for customer information and have the same records flow across both systems.
• Manage Customer Groups and Price Levels from within NetSuite.

Real-time integration of customer orders

• • Generates a sales order when a registered or guest customer places an order on the website.

Real-time update of shipping and billing addresses at the time of registration and/or placing an order.

• • Shipping and billing address updates at the time an order is placed if they differ from existing shipping and billing addresses.

Real-time integration of payment methods and generation of invoices

• Orders placed by customers using a payment gateway creates a sales order, invoice and payment records, applying the applicable payment method.
• Orders placed by customers who select a payment method on ‘account’ or ‘direct deposit’ creates a sales order record in Netsuite.

Real-time integration of tax values.

• Tax Amount (as a dollar value) is pushed on the creation of a sales order.

Real-time integration of discounts created from coupons, catalogue or shopping cart price rules

• Orders placed using coupons for a discount as a shopping cart price rule will create a sales order (plus invoice and payment record if applicable) applying the discount to the total sales order.
• Orders placed using catalogue or price rules creates a sales order (plus invoice and payment record if applicable) including the line item discount which has been applied.

Real-time synchronisation of shipping and billing details, including shipping methods.

• Orders placed on the website create a sales order displaying the shipping method selected by the customer at the time of order.

Real-time synchronisation of either the shipping status and/or order status.

• As the order is fulfilled in Netsuite the website order status is updated in real time sync. The order status and tracking details are updated to the website, triggering order completion emails and ability for customers to Track their orders using tracking numbers entered into NetSuite by your fulfilment team.

Real-time catalogue management, including long and short descriptions, image file names for FTP look up, SKU’s, attributes and price levels.

• New product and product updates can be managed and synchronised in real-time.
• Ability to manage kit/packages as bundle items.
• Ability to manage matrix items as configurable items.
• Images are able to be managed by a synchronised file name with look up to an FTP folder housing each image.
• Manage Attribute Sets and Attributes from NetSuite
• Manage multiple Price Levels from NetSuite that apply to the Customer Groups in your website

Scheduled inventory level management and inventory updates from sales orders.

• Schedule or manually trigger mass updates of inventory levels for products.
• Real-time synchronisation of inventory levels, on approval of an order, credits memo’s created and inventory adjustments.