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eCommerce Role


In today’s digital landscape, every role within the realm of eCommerce is instrumental in delivering superior customer experiences. At ShoreSuite, we offer a diverse array of skilled professionals spanning various eCommerce roles in the Philippines. Whether you need administrators, marketers, developers, or strategists, our team is equipped to optimize your online presence and drive success.

With ShoreSuite as your offshore partner, you gain access to a pool of experienced professionals dedicated to enhancing your eCommerce operations. From refining product data and expediting order processing to crafting compelling marketing strategies and implementing cutting-edge technologies, we ensure your business remains competitive in the dynamic eCommerce space.

We understand the complexities of outsourcing, particularly in managing remote teams. That’s why we provide comprehensive support beyond recruitment, including training and guidance on effective remote team management. Whether you require workshops tailored to your specific outsourcing needs or full-service support in setting up and overseeing remote teams in the Philippines, ShoreSuite is committed to facilitating a seamless outsourcing experience for every aspect of your eCommerce business.

Why Consider Outsourcing eCommerce skills in the Philippines?

  • Outsourcing ecommerce admin roles to the Philippines allows businesses to access top-quality personnel at a fraction of the cost compared to traditional hiring.
  • Philippine ecommerce admins are highly experienced and trained in the latest technologies, giving businesses a competitive edge in customer experience.
  • By outsourcing these roles, businesses can focus on their core operations while remaining competitive in the digital landscape.
  • Outsourcing ecommerce admin roles provides flexibility for businesses as they can adjust staff numbers according to changing market demands.

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    eCommerce job roles you can outsource

    Product Data Administrators

    Product Data Administrators are responsible for managing product information on eCommerce websites, ensuring the accuracy and consistency of product data, and optimizing the customer experience. One of the main services being outsourced to offshore talent is product data administration for eCommerce platforms. Outsourcing this role enables businesses to streamline their product data management and tap into a team of highly skilled administrators. This ensures efficient product development time and fresh ideas, ultimately contributing to the success of the business.

    Ecommerce Operations

    Ecommerce operations is the backbone of any successful ecommerce business. This role encompasses a wide range of responsibilities, including inventory management, order processing, logistics, and customer support. The ecommerce operations team is responsible for ensuring that all aspects of the ecommerce process are seamless and efficient, from the moment a customer places an order to the moment it is delivered to their doorstep. Successful ecommerce operations require a team that is skilled in the use of ecommerce platforms, proficient in data analysis, and dedicated to providing exceptional customer service.

    Listing Specialists

    Ecommerce listing specialists play a critical role in the success of an ecommerce business. They are responsible for ensuring that products are accurately listed on ecommerce platforms, including product descriptions, images, pricing, and other vital details. The goal of the listing specialist is to optimize the product listings for search engines, maximize visibility, and increase sales. Additionally, listing specialists are responsible for monitoring sales performance, identifying trends, and making adjustments to product listings as necessary. Successful listing specialists have a strong understanding of ecommerce platform capabilities, customer intent, and search engine optimization best practices.

    Website Store Administrators

    The eCommerce website store administrator is responsible for maintaining the day-to-day management of an eCommerce store. Their responsibilities include ensuring that the online store is operational, managing product inventory, processing orders, and entering product information into the eCommerce platform. Additionally, they are responsible for monitoring website traffic and sales data and making adjustments to the website as necessary to optimize the customer experience.

    Successful eCommerce store administrators have a deep knowledge of the eCommerce platform they are using, including the ability to modify the website layout and functionality. They are proficient in managing product data, order processing and have strong communication skills to provide superior customer service. The store administrator is also responsible for keeping up-to-date on the latest eCommerce trends to ensure they are using the latest tools and tactics to maximize sales and grow their business.

    eCommerce Customer Support

    Website customer service support is a critical function in any eCommerce business to ensure an excellent customer experience. CSRs are responsible for addressing customer issues, building customer loyalty and trust.

    CSRs need strong communication skills and the ability to think critically. They must be knowledgeable about the company’s products and eCommerce platform tools. Successful CSRs are passionate about customer satisfaction and can work collaboratively with other teams.

    Overall, website customer service support creates loyal customers by providing positive experiences, resulting in increased brand reputation.

    Your Experienced Partner in Offshore Staffing

    ShoreSuite has been partnering with businesses in various industries, including ecommerce, for almost a decade. Our experience in offshore staffing has helped businesses transition seamlessly into offshoring, even through the most specific challenges.

    Our team of recruiters is dedicated to matching talented local professionals to ecommerce companies. We can provide staff for various ecommerce roles, from entry-level positions to senior management roles. Whether you need a customer service representative or an experienced operations manager, we’ll find the right person to help you grow your ecommerce business.

    With ShoreSuite, you have full managerial control over your team’s performance and the flexibility to customize your infrastructure based on your company’s needs. You’ll sign a contract agreeing to your terms, and we’ll work with you to ensure your satisfaction.

    Trust ShoreSuite to be your experienced partner in offshore staffing for your ecommerce business. We are dedicated to helping you succeed while providing exceptional service and support.

    Whether it’s managing your eCommerce website, staffing, or any other business support service, we have you covered.